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在预订治疗之前,请确保您已阅读并完全理解Pico London提供服务的条款和条件。

预约

可以通过电话,电子邮件或本人预约。我们建议您至少提前一周预约,以确保可以使用您喜欢的日期和时间。

由于我们的医生遵循持续的培训计划,因此我们不能保证始终有特定从业者继续提供治疗。

重新安排

我们会在24小时内通知您并提醒您是否希望重新安排预约。我们始终努力满足所有要求,但我们保留拒绝在过去十二个月内更改预订超过3次的客户重新安排时间的权利。

取消预约

我们会在24小时内通知您并提醒您是否无法参加预约。可以通过电话,电子邮件或个人亲自取消。如果您未能参加预约,或在比要求的时间短的时间内取消预订,我们保留收取预订押金以备将来治疗的权利。对于被遗漏或取消的预约,Pico不提供退款。

尽管我们会尽力容纳到达较晚的客人,但这可能会减少治疗时间或完全取消预约。我们建议您在约定时间之前五分钟到达。

预约

预订时,我们会在处理之前通知您任何所需的准备工作。请遵循我们的指导,否则可能会导致取消预约,减少治疗时间或收取额外费用。

付款方式

PICO的咨询是免费的。在进行任何治疗之前,我们的客户服务人员或医生将建议和商定任何治疗计划的全部费用,包括任何维持治疗的费用。在治疗时将全额付款。诊所接受现金,借记卡和信用卡。

套餐

所有作为套餐购买的治疗必须在第一次治疗当天全额支付。购买后如果您想更改治疗方案,我们将尽力满足您的要求。但是,请注意,治疗交换是酌情决定的。

如果您无法完成已购买并已付款的治疗方案,我们将为您退款。计算方法为:总套餐价格减去在不到24小时通知的情况下执行或取消的任何治疗。

等待期

已订购的产品和服务可以在订购日期后的14天等待期内免费取消。要取消您的订单,请发邮件至orders@picoclinics.com。产品:必须原封不动地寄回Pico London,费用自理;服务:您可以在14天之内签署一份服务表格以取消您的服务。

的适当性和拒

在执行之前,Pico London的医生将全程评估您所需的治疗是否合适并可能对您成功。医生将详细说明该程序,预期效果,风险和治疗的替代方法。如果他们认为从临床角度看,这不符合患者的最大利益,我们的医生保留拒绝执行治疗的权利。

儿童

PICO London不接待18岁以下的儿童或年轻人。

我们恳请不要带孩子去诊所,除非他们的年龄足够大以至于不需要接受监督。不允许儿童陪同您进入治疗室。

PICO London对因提供任何商品或服务引起的或与之有关的任何经济损失(包括但不限于利润损失)或任何其他特殊,间接或继发的损失或损害不承担任何形式的责任。

客户有责任在每次治疗之前,向PICO London提供与她/他的临床病史有关的所有医疗详细信息,并忠实地回答PICO医生的临床问题。对于因客户未披露此类详细信息而可能造成的损失,PICO拒绝承担任何责任。

客户同意遵守PICO London在治疗前后对治疗区域的护理所提供的所有说明和/或建议。这些业务条款中的任何内容都不排除或限制PICO London因自身疏忽造成的死亡或任何人身伤害的责任。

1.我们收集什么数据?本公司收集以下个人信息识别数据(姓名,电子邮件地址,电话号码,出生日期等)和病历(疾病,过敏,美容治疗史)。

2.我们如何收集您的数据?您可以直接向我们公司提供我们需收集的大多数数据。当您自愿填写欢迎表格,客户调查或在我们的留言板上和通过电子邮件提供反馈时,我们会收集和处理数据。

3.我们将如何使用您的数据?我们公司收集您的数据,以便我们可以:处理您的订单和管理您的帐户,并保存您的病史记录。我们公司不会与第三方公司共享您的数据。

4.我们如何存储您的数据?我们公司将您的数据安全地存储在受密码,防火墙和自动备份系统保护的基于云端储存器的信誉良好的第三方服务器中。我们公司会将您的数据保存八年。该时间段到期后,我们将永久删除您的数据。

5.您有什么数据保护权利?我们公司希望确保您完全了解所有数据保护权利。每个用户都有权使用以下内容:

  • 访问权–您有权要求我们公司提供您的个人数据的副本。我们可能会向您收取少量服务费用。
  • 纠正权–您有权要求我们公司纠正您认为不准确的任何信息。您也有权要求我们公司完善您认为不完整的信息。
  • 删除权–在某些情况下,您有权要求我们公司删除您的个人数据。
  • 限制处理的权利–在某些情况下,您有权要求我们公司限制对您的个人数据的处理。
  • 反对处理权–在某些条件下,您有权反对我们公司处理您的个人数据。
  • 数据可移植性的权利–您有权要求我们公司在一定条件下将我们收集的数据转移给另一个组织,或直接转移给您。

如何与我们联系。如果您对我们公司的隐私政策,我们持有的数据有任何疑问,或者您想行使您的一项数据保护权利,请随时与我们联系。

  • 数据控制方:PICO London Ltd(“PICO”)
  • 数据保护人员:Edoardo Spina – 联系方式 : edo@picoclinics.com / (+44)07532771727
  • Pico London Ltd, Third Floor 89 Wardour Street, W1F 0UB London

如何与适当的机构联系:如果您希望举报投诉,或者如果您认为我们公司没有以令人满意的方式解决您的问题,则可以联系信息专员办公室。

  • 地址:Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF;
  • 电话:0303 123 1113

PICO London旨在以最大的尊重,公平和同情心对待所有客户。但是,如果您对在PICO London的治疗有任何疑问,您有权以口头,电话或书面方式提出投诉。我们建议您发送电子邮件进行投诉(complaints@picoclinics.com)。

所有投诉都将通过Pico London的注册经理处理,他将对问题进行彻底调查并及时与您联系。 有关我们的投诉政策的更多详细信息,或者如果您需要任何帮助来进行投诉,请随时与PICO London联络,我们将竭诚为您服务。

 

Making a Complaint

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily. In any event, this should be:

  • Within 12 months of the incident,
  • or within 12 months of you becoming aware of the matter

If you are a registered patient you can complain about your own care. You are not normally able to complain about someone else’s treatment without their written authority. See the separate section in this leaflet for what to do in this case.

We are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this. You can provide this in your own format providing it covers all of the necessary aspects.

Send your written complaint to:

  • by email: complaints@picoclinics.com
  • by post: Complaints, Pico London Ltd, 89-91 Wardour Street, W1F 0UB London

If you are dissatisfied with the outcome: you can request that your complaint be escalated to the independent complaint adjudication service (ISCAS):

  • by email: info@iscas.org.uk
  • by post: ISCAS, 1 King St, London, EC2V 8AU, www.iscas.org.uk
What We Do Next

We aim to settle complaints as soon as possible.

We will usually acknowledge receipt within three working days, and aim to resolve the matter as soon as possible but will give you some idea of how long that may take at the outset. You will then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses.

When looking into a complaint, we attempt to see what happened and why, to see if there is something we can learn from this, and make it possible for you to discuss the issue with those involved if you wish to do so. When the investigations are complete, a final written response will be sent to you.

Where your complaint involves more than one organisation (e.g. social services) we will liaise with that organisation so that you receive one coordinated reply. We may need your consent to do this. Where your complaint has been initially sent to an incorrect organisation, we may seek your consent to forward this to the correct person to deal with.

The final response letter will include details of the result of your complaint and also your right to refer the matter further to the Parliamentary and Health Service Ombudsman (details shown elsewhere in this leaflet) if you remain dissatisfied with the response.

The “Responsible Person” at PICO is Edoardo Spina

The “Complaints Manager” at PICO is Dr. Varna Kugan

Complaining on Behalf of Someone Else

We keep to the strict rules of medical and personal confidentiality. If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment and that we can deal with someone else about it. In the event the patient is deceased, then we may agree to respond to a family member or anyone acting on their behalf or who has had an interest in the welfare of the patient.

Please ask at reception for the Complaints Form, which contains a suitable authority for the patient to sign to enable the complaint to proceed. Alternatively, we will send one to you to return to us when we receive your initial written complaint.

Where the patient is incapable of providing consent due to illness, accident or mental capacity, it may still be possible to deal with the complaint. Please provide the precise details of the circumstances that prevent this in your covering letter.

Please note that we are unable to discuss any issue relating to someone else without their express permission, which must be in writing, unless the circumstances above apply.

We may still need to correspond directly with the patient, or may be able to deal directly with the third party. This depends on the wording of the authority provided.

条款及细则

在预订治疗之前,请确保您已阅读并完全理解Pico London提供服务的条款和条件。

预约

可以通过电话,电子邮件或本人预约。我们建议您至少提前一周预约,以确保可以使用您喜欢的日期和时间。

由于我们的医生遵循持续的培训计划,因此我们不能保证始终有特定从业者继续提供治疗。

重新安排

我们会在24小时内通知您并提醒您是否希望重新安排预约。我们始终努力满足所有要求,但我们保留拒绝在过去十二个月内更改预订超过3次的客户重新安排时间的权利。

取消预约

我们会在24小时内通知您并提醒您是否无法参加预约。可以通过电话,电子邮件或个人亲自取消。如果您未能参加预约,或在比要求的时间短的时间内取消预订,我们保留收取预订押金以备将来治疗的权利。对于被遗漏或取消的预约,Pico不提供退款。

尽管我们会尽力容纳到达较晚的客人,但这可能会减少治疗时间或完全取消预约。我们建议您在约定时间之前五分钟到达。

预约

预订时,我们会在处理之前通知您任何所需的准备工作。请遵循我们的指导,否则可能会导致取消预约,减少治疗时间或收取额外费用。

付款方式

PICO的咨询是免费的。在进行任何治疗之前,我们的客户服务人员或医生将建议和商定任何治疗计划的全部费用,包括任何维持治疗的费用。在治疗时将全额付款。诊所接受现金,借记卡和信用卡。

套餐

所有作为套餐购买的治疗必须在第一次治疗当天全额支付。购买后如果您想更改治疗方案,我们将尽力满足您的要求。但是,请注意,治疗交换是酌情决定的。

如果您无法完成已购买并已付款的治疗方案,我们将为您退款。计算方法为:总套餐价格减去在不到24小时通知的情况下执行或取消的任何治疗。

等待期

已订购的产品和服务可以在订购日期后的14天等待期内免费取消。要取消您的订单,请发邮件至orders@picoclinics.com。产品:必须原封不动地寄回Pico London,费用自理;服务:您可以在14天之内签署一份服务表格以取消您的服务。

的适当性和拒

在执行之前,Pico London的医生将全程评估您所需的治疗是否合适并可能对您成功。医生将详细说明该程序,预期效果,风险和治疗的替代方法。如果他们认为从临床角度看,这不符合患者的最大利益,我们的医生保留拒绝执行治疗的权利。

儿童

PICO London不接待18岁以下的儿童或年轻人。

我们恳请不要带孩子去诊所,除非他们的年龄足够大以至于不需要接受监督。不允许儿童陪同您进入治疗室。

PICO London对因提供任何商品或服务引起的或与之有关的任何经济损失(包括但不限于利润损失)或任何其他特殊,间接或继发的损失或损害不承担任何形式的责任。

客户有责任在每次治疗之前,向PICO London提供与她/他的临床病史有关的所有医疗详细信息,并忠实地回答PICO医生的临床问题。对于因客户未披露此类详细信息而可能造成的损失,PICO拒绝承担任何责任。

客户同意遵守PICO London在治疗前后对治疗区域的护理所提供的所有说明和/或建议。这些业务条款中的任何内容都不排除或限制PICO London因自身疏忽造成的死亡或任何人身伤害的责任。

隐私声明

1.我们收集什么数据?本公司收集以下个人信息识别数据(姓名,电子邮件地址,电话号码,出生日期等)和病历(疾病,过敏,美容治疗史)。

2.我们如何收集您的数据?您可以直接向我们公司提供我们需收集的大多数数据。当您自愿填写欢迎表格,客户调查或在我们的留言板上和通过电子邮件提供反馈时,我们会收集和处理数据。

3.我们将如何使用您的数据?我们公司收集您的数据,以便我们可以:处理您的订单和管理您的帐户,并保存您的病史记录。我们公司不会与第三方公司共享您的数据。

4.我们如何存储您的数据?我们公司将您的数据安全地存储在受密码,防火墙和自动备份系统保护的基于云端储存器的信誉良好的第三方服务器中。我们公司会将您的数据保存八年。该时间段到期后,我们将永久删除您的数据。

5.您有什么数据保护权利?我们公司希望确保您完全了解所有数据保护权利。每个用户都有权使用以下内容:

  • 访问权–您有权要求我们公司提供您的个人数据的副本。我们可能会向您收取少量服务费用。
  • 纠正权–您有权要求我们公司纠正您认为不准确的任何信息。您也有权要求我们公司完善您认为不完整的信息。
  • 删除权–在某些情况下,您有权要求我们公司删除您的个人数据。
  • 限制处理的权利–在某些情况下,您有权要求我们公司限制对您的个人数据的处理。
  • 反对处理权–在某些条件下,您有权反对我们公司处理您的个人数据。
  • 数据可移植性的权利–您有权要求我们公司在一定条件下将我们收集的数据转移给另一个组织,或直接转移给您。

如何与我们联系。如果您对我们公司的隐私政策,我们持有的数据有任何疑问,或者您想行使您的一项数据保护权利,请随时与我们联系。

  • 数据控制方:PICO London Ltd(“PICO”)
  • 数据保护人员:Edoardo Spina – 联系方式 : edo@picoclinics.com / (+44)07532771727
  • Pico London Ltd, Third Floor 89 Wardour Street, W1F 0UB London

如何与适当的机构联系:如果您希望举报投诉,或者如果您认为我们公司没有以令人满意的方式解决您的问题,则可以联系信息专员办公室。

  • 地址:Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF;
  • 电话:0303 123 1113
您的投诉权

PICO London旨在以最大的尊重,公平和同情心对待所有客户。但是,如果您对在PICO London的治疗有任何疑问,您有权以口头,电话或书面方式提出投诉。我们建议您发送电子邮件进行投诉(complaints@picoclinics.com)。

所有投诉都将通过Pico London的注册经理处理,他将对问题进行彻底调查并及时与您联系。 有关我们的投诉政策的更多详细信息,或者如果您需要任何帮助来进行投诉,请随时与PICO London联络,我们将竭诚为您服务。

 

Making a Complaint

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily. In any event, this should be:

  • Within 12 months of the incident,
  • or within 12 months of you becoming aware of the matter

If you are a registered patient you can complain about your own care. You are not normally able to complain about someone else’s treatment without their written authority. See the separate section in this leaflet for what to do in this case.

We are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this. You can provide this in your own format providing it covers all of the necessary aspects.

Send your written complaint to:

  • by email: complaints@picoclinics.com
  • by post: Complaints, Pico London Ltd, 89-91 Wardour Street, W1F 0UB London

If you are dissatisfied with the outcome: you can request that your complaint be escalated to the independent complaint adjudication service (ISCAS):

  • by email: info@iscas.org.uk
  • by post: ISCAS, 1 King St, London, EC2V 8AU, www.iscas.org.uk
What We Do Next

We aim to settle complaints as soon as possible.

We will usually acknowledge receipt within three working days, and aim to resolve the matter as soon as possible but will give you some idea of how long that may take at the outset. You will then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses.

When looking into a complaint, we attempt to see what happened and why, to see if there is something we can learn from this, and make it possible for you to discuss the issue with those involved if you wish to do so. When the investigations are complete, a final written response will be sent to you.

Where your complaint involves more than one organisation (e.g. social services) we will liaise with that organisation so that you receive one coordinated reply. We may need your consent to do this. Where your complaint has been initially sent to an incorrect organisation, we may seek your consent to forward this to the correct person to deal with.

The final response letter will include details of the result of your complaint and also your right to refer the matter further to the Parliamentary and Health Service Ombudsman (details shown elsewhere in this leaflet) if you remain dissatisfied with the response.

The “Responsible Person” at PICO is Edoardo Spina

The “Complaints Manager” at PICO is Dr. Varna Kugan

Complaining on Behalf of Someone Else

We keep to the strict rules of medical and personal confidentiality. If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment and that we can deal with someone else about it. In the event the patient is deceased, then we may agree to respond to a family member or anyone acting on their behalf or who has had an interest in the welfare of the patient.

Please ask at reception for the Complaints Form, which contains a suitable authority for the patient to sign to enable the complaint to proceed. Alternatively, we will send one to you to return to us when we receive your initial written complaint.

Where the patient is incapable of providing consent due to illness, accident or mental capacity, it may still be possible to deal with the complaint. Please provide the precise details of the circumstances that prevent this in your covering letter.

Please note that we are unable to discuss any issue relating to someone else without their express permission, which must be in writing, unless the circumstances above apply.

We may still need to correspond directly with the patient, or may be able to deal directly with the third party. This depends on the wording of the authority provided.

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抗衰老

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精细玻尿酸填充

针对不同部位,甄选顶尖玻尿酸产品, 雕琢重塑面部五官轮廓

焕肤保养

液态微雕,弹力微针, 控油水光,果酸焕肤, PRP自体血清生长因子等为您打造精致面容

痘坑痘印

丰富痘坑痘印治疗经验, 有效刺激皮肤胶原蛋白再生, 抚平痘坑,淡化痘印

自体脂肪填充

自体脂肪移植/精细填充, 重塑面部活力, 焕新整体面貌

瘦腿/瘦肩针

通过注射使原本肥厚增生的肌肉逐渐萎缩, 从而使肌肉体积缩小以及线条美化

疤痕修复

产后妊娠纹,肥胖纹, 凹陷型疤痕等多种疤痕修复

牙齿美白

专业牙医为您定制美白凝胶, 并提供采用一流德国技术的美白激光治疗

脱发头皮护理

脱发预防,早脱,毛囊移植, 头皮护理等脱发问题全面解决方案

私处护理

私处产后护理等身体不同部位解决方案, 让您微笑开始新生活

酷塑冷冻溶脂

酷塑冷冻溶脂是一种无创伤、无入侵的物理治疗方式,死亡细胞会在2-3个月中匀速代出体外,不会对身体造成任何损伤。
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